Terms & Conditions
Terms & Conditions
Last Updated: 09th June-2026
Welcome to Eleree. These Terms & Conditions govern your access to and use of the Eleree website, products, services, offers, content, and any order placed through our online store.
By accessing this website, browsing our products, creating an account, placing an order, making a payment, or using any feature of the website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website.
For the purpose of these Terms, “Eleree”, “we”, “our”, or “us” refers to Eleree, having its registered office at Chatarpur, New Delhi “You”, “your”, or “customer” refers to any person who visits the website, creates an account, purchases products, or uses our services.
1. About Eleree
Eleree is an online fashion and intimatewear brand offering women’s lingerie, bras, panties, active bras, everyday essentials, and related products through its website.
Our products are designed to support comfort, confidence, fit, and everyday elegance. Product availability, pricing, offers, images, and specifications may change from time to time without prior notice.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are below 18 years of age, you may use the website only with the involvement, supervision, and consent of a parent or legal guardian.
You agree that all information provided by you during registration, checkout, payment, or communication with Eleree will be true, accurate, current, and complete.
3. Account Registration and Security
You may browse the website without creating an account. However, certain features such as order tracking, wishlist, saved addresses, or faster checkout may require account registration.
You are responsible for maintaining the confidentiality of your account login details, password, and any activity that takes place under your account. Eleree will not be responsible for any loss caused due to unauthorized use of your account resulting from your failure to keep your login details secure.
If you suspect any unauthorized access to your account, please contact us immediately at [Support Email].
4. Product Information and Display
We make reasonable efforts to display product names, descriptions, sizes, colours, prices, fabric details, care instructions, and images as accurately as possible.
However, actual product colours may slightly vary due to screen settings, lighting, photography, device display differences, or production variations. Product images are for visual representation and styling reference.
For lingerie and intimatewear products, customers are requested to carefully check the size guide, product description, fit notes, fabric details, and return eligibility before placing an order.
5. Size, Fit, and Product Selection
Eleree may provide size charts, fitting guidance, product descriptions, and style suggestions to help customers choose suitable products. These are provided for general guidance only and may not guarantee exact fit for every body type.
Body shape, personal comfort, product style, fabric stretch, cup design, band fit, and individual preference can affect how a product fits. Customers are responsible for reviewing the product information and choosing the correct size before purchase.
If you need assistance before placing an order, you may contact our support team at [Support Email/Phone].
6. Pricing and Taxes
All product prices displayed on the website are in Indian Rupees unless stated otherwise. Prices may include or exclude applicable taxes depending on how they are displayed at checkout.
Eleree reserves the right to change product prices, discounts, offers, shipping charges, and promotional terms at any time without prior notice.
In case of a pricing error, technical error, or incorrect product listing, Eleree reserves the right to cancel the affected order and issue a refund if payment has already been made.
7. Offers, Coupons, and Discounts
Eleree may provide promotional offers, coupon codes, discounts, sale pricing, bundle offers, or limited-period campaigns from time to time.
Such offers may be subject to specific conditions including minimum order value, product eligibility, user eligibility, limited validity, or one-time usage. Offers cannot be exchanged for cash and may not be combined with other offers unless expressly permitted.
Eleree reserves the right to modify, withdraw, cancel, or refuse any offer in cases of misuse, technical error, fraudulent activity, or violation of these Terms.
8. Orders and Order Acceptance
Placing an order on the website does not automatically mean that the order has been accepted. An order is considered accepted only after Eleree confirms the order and begins processing it.
Eleree reserves the right to refuse, cancel, or limit any order for reasons including product unavailability, payment failure, incorrect pricing, incorrect address, suspected fraud, bulk misuse, technical errors, or violation of these Terms.
If your order is cancelled after payment, the eligible refund will be processed to the original payment method or another approved refund method as per our refund process.
9. Payments
We may accept online payments through third-party payment gateways, cards, UPI, wallets, net banking, cash on delivery where available, or other payment methods shown at checkout.
All online payments are processed through secure third-party payment service providers. Eleree does not store complete card details or sensitive banking credentials on its own systems.
You agree to provide valid and authorized payment information. If a payment is declined, reversed, disputed, or suspected to be fraudulent, Eleree may cancel the order or request additional verification.
10. Shipping and Delivery
Shipping timelines are estimates and may vary depending on product availability, delivery location, courier partner, weather conditions, public holidays, logistics delays, payment verification, or events beyond our control.
Customers are responsible for providing accurate and complete delivery details, including name, phone number, address, pin code, and any required delivery instructions.
Eleree will not be responsible for failed delivery, delayed delivery, or return-to-origin caused by incorrect address, unavailable recipient, wrong phone number, restricted location, or refusal to accept delivery.
Shipping charges, if applicable, will be displayed at checkout before payment.
11. Order Tracking
Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, account dashboard, or any other available communication method.
Tracking updates are provided by courier partners and may take time to reflect. Any delay in tracking updates does not necessarily mean that the order is lost or cancelled.
12. Cancellations
Customers may request cancellation before the order is shipped or packed for dispatch. Once an order is shipped, cancellation may not be possible.
Eleree reserves the right to cancel any order due to product unavailability, payment issues, suspicious activity, delivery restrictions, pricing errors, or operational reasons.
If a prepaid order is cancelled and eligible for refund, the refund will be processed as per our refund timeline.
13. Returns and Exchanges
Due to the intimate nature of lingerie and innerwear products, hygiene and safety are extremely important. Certain products may not be eligible for return or exchange once delivered, especially panties, intimatewear bottoms, used products, washed products, damaged products, products without tags, or products where the hygiene seal has been broken.
Returns or exchanges may be accepted only if the product is defective, damaged, incorrect, incomplete, or eligible under the return policy mentioned on the product page or website.
To request a return or exchange, customers must contact Eleree within the return window mentioned on the website, along with order details, product images, packaging images, and a clear description of the issue.
Eleree reserves the right to reject return or exchange requests if the product fails quality inspection, appears used, washed, altered, stained, damaged by the customer, missing tags, missing packaging, or is not eligible for return due to hygiene reasons.
14. Refunds
Refunds, where approved, will be processed after the returned product is received and inspected by Eleree or its logistics partner.
Refunds may be issued to the original payment method, store credit, wallet, or any other method approved by Eleree. The refund timeline may vary depending on payment gateway, bank processing time, and internal verification.
Shipping charges, cash-on-delivery charges, gift wrapping charges, convenience fees, or other non-refundable charges may not be refunded unless required by applicable law or specifically approved by Eleree.
15. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.
You may be required to share clear photos or videos of the product, packaging, invoice, tags, and shipping label for verification.
If the claim is approved, Eleree may offer replacement, exchange, store credit, or refund depending on product availability and the nature of the issue.
16. Hygiene Policy for Lingerie and Intimatewear
Eleree follows strict hygiene standards for intimatewear products. For customer safety, products that come into direct contact with the body may be restricted from return or exchange unless they are defective, damaged, or incorrectly delivered.
Customers are requested to try eligible products carefully without removing tags, damaging packaging, washing, staining, using perfume, deodorant, lotion, or causing any mark on the product.
Products failing hygiene checks will not be accepted for return or exchange.
17. User Reviews, Ratings, and Content
Customers may be allowed to post reviews, ratings, photos, feedback, or comments on the website or social platforms.
By submitting such content, you grant Eleree a non-exclusive, royalty-free, worldwide right to use, display, reproduce, edit, publish, and share the content for website, marketing, social media, quality improvement, and promotional purposes.
You agree not to post content that is false, abusive, obscene, defamatory, offensive, misleading, infringing, unlawful, or harmful to the brand or other users.
Eleree reserves the right to moderate, edit, remove, or refuse any user-generated content at its discretion.
18. Prohibited Use of the Website
You agree not to misuse the website in any manner. You must not attempt to hack, disrupt, damage, reverse engineer, overload, scrape, copy, misuse, or interfere with the website, its data, systems, content, or security.
You must not use the website for fraudulent orders, false claims, unauthorized resale, abuse of offers, impersonation, illegal activity, or violation of third-party rights.
Any misuse may result in cancellation of orders, suspension of account, refusal of service, or legal action.
19. Intellectual Property Rights
All website content, including brand name, logo, text, images, graphics, product photos, banners, design, layout, icons, videos, product descriptions, and other materials are owned by or licensed to Eleree.
You may not copy, reproduce, distribute, modify, sell, publish, display, or commercially exploit any content from the website without prior written permission from Eleree.
Unauthorized use of Eleree’s intellectual property may result in legal action.
20. Privacy and Data Protection
Your use of the website is also governed by our Privacy Policy. By using the website, creating an account, placing an order, or submitting information, you consent to the collection and use of your information for purposes such as order processing, payment, delivery, customer support, fraud prevention, marketing communication where permitted, and legal compliance.
Eleree will take reasonable steps to protect customer information in accordance with applicable laws. However, no online system can be guaranteed to be completely secure.
Please review our Privacy Policy for more details on how we collect, use, store, share, and protect your personal information.
21. Third-Party Services and Links
The website may use third-party services such as payment gateways, logistics partners, analytics tools, communication providers, hosting providers, marketing platforms, or external links.
Eleree is not responsible for the actions, errors, policies, delays, failures, or practices of third-party service providers. Your use of third-party services may be subject to their own terms and policies.
22. Product Care and Customer Responsibility
Customers are responsible for following product care instructions mentioned on the product label, packaging, or product page.
Eleree will not be liable for product damage caused by incorrect washing, harsh detergents, bleaching, ironing, machine drying,
improper storage, rough handling, alteration, or misuse.
Lingerie and delicate garments should be handled with care to maintain shape, elasticity, colour, and fabric quality.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Eleree will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, product purchase, delivery delay, product misuse, account misuse, technical errors, or third-party service failures.
Nothing in these Terms shall exclude or limit any rights available to consumers under applicable law.
Eleree’s total liability in relation to any order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
24. Disclaimer of Warranties
Eleree provides the website and services on an “as available” basis. While we make reasonable efforts to maintain accurate information and smooth website performance, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.
Product results, fit, comfort, and user experience may vary from person to person.
25. Indemnity
You agree to indemnify and hold harmless Eleree, its owners, directors, employees, partners, vendors, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, fraudulent activity, incorrect information, unauthorized account use, or infringement of any third-party rights.
26. Force Majeure
Eleree will not be responsible for delays, failures, or non-performance caused by events beyond reasonable control, including natural disasters, strikes, lockdowns, courier disruptions, internet failures, cyber incidents, government restrictions, war, pandemic, fire, flood, labour issues, or other force majeure events.
27. Changes to These Terms
Eleree may update, revise, or modify these Terms & Conditions at any time. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after any changes means you accept the updated Terms.
28. Termination or Restriction of Access
Eleree may suspend, restrict, or terminate your access to the website or account if you violate these Terms, misuse the website, create fraudulent orders, abuse return policies, engage in unlawful activity, or harm the website or brand.
Any such action may be taken without prior notice where necessary to protect Eleree, other customers, or the website.
29. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws, any dispute arising from these Terms, website use, or purchases made through Eleree shall be subject to the exclusive jurisdiction of the courts located at Saket, New Delhi
30. Grievance and Customer Support
For any order issue, product concern, return request, refund query, complaint, or grievance, you may contact us at:
Eleree Customer Support / Grievance Contact
Email: elereeworld@gmail.com
Address: Chhatarpur, New Delhi, Delhi, India
Phone: +91 87662 04275
Working Hours: 09:00 AM to 08:00 PM
We will make reasonable efforts to respond to customer concerns within a reasonable timeframe in accordance with applicable law
and internal support policies.
31. Entire Agreement
These Terms & Conditions, along with the Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on the website, form the complete agreement between you and Eleree regarding your use of the website and purchase of products.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.