Return Policy

Return & Refund Policy


Last updated: 16 June 2026

At Eleree, we want every customer to enjoy a smooth, comfortable, and trustworthy shopping experience. Because our products include women’s innerwear, intimate wear, essentials, athleisure, and related categories, we follow a careful return and exchange process that protects both customer satisfaction and hygiene standards.

This Return & Refund Policy explains how cancellations, returns, exchanges, replacements, and refunds are handled for orders placed on www.eleree.com.


1. Order Cancellation

You may request order cancellation before the order is packed, invoiced, or shipped from our side.

Once an order has been processed, packed, shipped, or handed over to the delivery partner, cancellation may not be possible. In such cases, the order may be eligible for return, exchange, or replacement only as per this policy.

To request cancellation, please contact our customer support team with your order number and registered contact details.

If your cancellation request is approved, the refund will be processed as per the refund method and timeline mentioned below.


2. Return and Exchange Window

Return or exchange requests must be raised within 7 days from the date of delivery.

For damaged, defective, missing, or wrong products, we recommend raising the request within 48 hours of delivery with clear photos or an unboxing video, so that our team can verify and resolve the issue quickly.

Requests raised after the eligible return or exchange period may not be accepted.


3. Products Eligible for Return, Exchange, or Replacement

A product may be eligible for return, exchange, or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received a wrong product, wrong size, wrong color, or wrong style.
  • The product received is different from the product description shown on the website.
  • A part of the product set or package is missing.
  • The product is eligible for size exchange as per product/category rules.

All return, exchange, and replacement requests are subject to verification by Eleree.


4. Hygiene-Based Non-Returnable Products

Due to the intimate nature of certain products and for customer hygiene and safety, some products cannot be returned or exchanged once delivered.

The following products are generally non-returnable and non-exchangeable unless they are delivered damaged, defective, or incorrect:

  • Panties, briefs, hipsters, thongs, and similar intimate bottoms
  • Stick-on bras, adhesive bras, nipple covers, pasties, and body tapes
  • Opened or used intimate accessories
  • Beauty, personal-care, or hygiene-sensitive products
  • Products marked as “Final Sale”, “Non-Returnable”, or “No Exchange”
  • Free gifts, promotional items, and samples
  • Products with broken hygiene seals, removed tags, or damaged packaging


If a non-returnable product is received in damaged, defective, or incorrect condition, please contact us within the allowed reporting period. We will verify the issue and provide a suitable resolution.


5. Mandatory Product Condition for Returns and Exchanges

To be accepted for return or exchange, the product must meet all the conditions below:

  • The product must be unused, unworn, unwashed, and undamaged.
  • Original tags, barcodes, labels, MRP tags, and packaging must be intact.
  • The product must not have stains, perfume, deodorant marks, body odour, makeup marks, sweat marks, or signs of use.
  • The product must not be altered, stretched, torn, repaired, or tampered with.
  • The product must be returned with all accessories, inserts, invoices, warranty cards, manuals, and original packaging, if applicable.
  • If the product was sold as a set, combo, or bundle, the complete set must be returned together.
  • The return or exchange must be raised from the same order and customer account through which the product was purchased.


Eleree reserves the right to reject a return or exchange if the product fails quality inspection or does not meet the above conditions.


6. How to Raise a Return, Exchange, or Replacement Request

To raise a request, please contact Eleree customer support with the following details:

  • Order number
  • Registered mobile number or email address
  • Product name and SKU, if available
  • Reason for return, exchange, or replacement
  • Clear photos or video showing the issue, if the product is damaged, defective, incorrect, or missing any part


Once your request is received, our team will review the details and confirm whether the product is eligible for return, exchange, replacement, or refund.


Please do not send any product back without confirmation from Eleree customer support. Unapproved returns may not be accepted.


7. Reverse Pickup and Self-Shipping

Where reverse pickup is available, our delivery partner may collect the product from your address after your request is approved.

Reverse pickup availability depends on your location and serviceable pin code.


If reverse pickup is not available in your area, our customer support team may guide you to self-ship the product to the address provided by Eleree. Please use a reliable courier service and safely pack the product to avoid damage during transit.

Eleree will not be responsible for products lost or damaged during self-shipping if the return was not shipped as per our instructions.


8. Product Verification and Approval

After the product is received by Eleree or our logistics partner, it will go through a quality check.

The return, exchange, replacement, or refund will be approved only if the product meets the eligibility conditions and passes quality inspection.


If the returned product does not meet the required conditions, the request may be rejected. In such cases, the product may be shipped back to the customer, and any additional delivery cost may be communicated where applicable.


9. Refund Policy

Refunds are processed only after the return request is approved and the product passes quality inspection.

Once approved, refunds are usually initiated within 7 to 10 business days.


Refunds for prepaid orders will be processed to the original payment method wherever possible.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, store credit, or any other refund method approved by Eleree. Customers may be required to share correct refund details for processing.


The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, card issuer, UPI provider, or financial institution.


10. Shipping Charges, COD Charges, and Other Fees

Shipping charges, COD charges, gift wrapping charges, convenience fees, and other service charges are generally non-refundable.

However, if the product delivered is confirmed to be damaged, defective, missing, or incorrect due to an error from Eleree’s side, we may refund applicable shipping charges or provide a suitable resolution at our discretion.


11. Exchange Policy

Eligible products may be exchanged for a different size, color, or style, subject to availability.

Exchange requests can usually be raised only once per item.


If the requested exchange product is unavailable, Eleree may offer an alternative product, store credit, or refund as per eligibility.

If the exchanged product has a higher price, the customer may need to pay the price difference. If the exchanged product has a lower price, the balance may be refunded or issued as store credit, depending on the case.


12. Replacement for Damaged, Defective, or Wrong Products

If you receive a damaged, defective, incorrect, or incomplete product, we will verify the issue and may offer one of the following resolutions:

  • Replacement of the same product
  • Exchange with an alternative product
  • Store credit
  • Refund, if replacement or exchange is not possible

The final resolution will depend on product availability, verification outcome, and policy eligibility.


13. Offers, Discounts, Bundles, and Free Gifts

If a product was purchased under an offer, discount, combo, bundle, or promotional campaign, the refund amount will be calculated based on the actual amount paid by the customer after discounts.

If a product was received with a free gift or promotional item, the free item must also be returned in unused and original condition if the main product is returned.


Coupons, vouchers, and promotional discounts may not be reissued unless specifically approved by Eleree.


14. Failed Pickup or Delayed Response

If the customer is unavailable during scheduled pickup attempts or does not respond to support communication, the return or exchange request may be delayed or closed.

A fresh request may need to be raised within the eligible policy period, subject to approval.


15. Policy Updates

Eleree may update this Return & Refund Policy from time to time to improve customer experience, operational processes, or compliance requirements.

The updated policy will be published on this page and will apply to orders placed after the policy update date.


16. Customer Support

For any return, exchange, cancellation, refund, or order-related concern, please contact Eleree customer support through the Contact Us page on www.eleree.com.


Please keep your order number ready so our team can assist you faster.